Terms of Service

1. Acceptance of Terms & Parties

These Terms of Service ("Terms") form a legally binding agreement between the business or individual subscribing to the Qenvo platform ("Client", "you", "your") and Qenvo ("Qenvo", "we", "us", "our"), a business operating out of Bangalore, Karnataka, India. Where the Client is a company or other organization, the individual accepting these Terms represents that they are authorized to bind that organization.

If you do not agree to these Terms, do not create an account, subscribe to, or otherwise use the Qenvo platform.

2. Description of the Service

Qenvo is a modular, multi-tenant Software-as-a-Service ("SaaS") platform for managing remote and mobile workforces, consisting of:

• The Central Command Dashboard — a web application for dispatching work, monitoring field staff and reviewing productivity data.
• The Qenvo Mobile App — an iOS and Android application used by field workers to receive tasks, navigate to job locations, update job progress and submit proof-of-work.
• The Premium Add-On Engine — optional, separately priced features (such as the dynamic form and checklist generator) that Clients may enable.

Qenvo is configured per Client to one or more industry modules (Delivery Fleet, Property & Facility Management, or Construction & Site Operations). The specific features, active-user counts and fees applicable to a Client are set out in the Client's account, order form, or these Terms as updated from time to time.

Qenvo provides the platform "as configured" for the Client's operational use. Qenvo does not perform dispatching, delivery, property management or construction work itself — the Client and its personnel remain solely responsible for their own business operations, decisions and compliance with laws applicable to their industry.

3. Accounts, Subscriptions & Active Users

• The Client is responsible for all activity that occurs under its account, including accounts created for its dispatchers, managers and field workers ("End Users").
• Subscription fees are calculated per active user per month, at the rate applicable to the Client's selected module, as published on our Pricing page or agreed in writing. An "active user" is any End User account that logs into the Dashboard or Mobile App during a billing cycle.
• The Client must ensure that only individuals authorized to act on its behalf are provisioned accounts, and must promptly deactivate accounts for personnel who leave the Client's organization.
• Premium add-ons are billed separately, per business account, as described at the time of activation.

4. Client Responsibilities

As the operator of the business using Qenvo, the Client agrees that it is solely responsible for:

• Providing accurate business data (riders, vehicles, properties, sites, staff, targets) required to configure and operate the platform
• Obtaining all consents, notices and lawful basis required under applicable law before enrolling its own employees, contractors or workers ("End Users") as users of the Qenvo Mobile App — including consent to location tracking, attendance/clock-in tracking, and photo/signature capture where required by the laws applicable to the Client's jurisdiction
• Ensuring its use of the platform, and the conduct of its End Users, complies with all applicable labour, transport, data protection, health and safety, and other laws in the territories where it operates
• Maintaining the confidentiality of account credentials and promptly notifying Qenvo of any unauthorized access
• Any content, data or instructions it uploads or configures within the platform (forms, checklists, targets, business rules)
• Making payments in accordance with the agreed billing cycle

Qenvo acts as a technology platform provider. As between Qenvo and the Client, the Client is the data controller (or equivalent) for personal data of its own End Users and any third parties (e.g. delivery recipients, tenants, site visitors) collected through the Client's use of the platform, and Qenvo acts as a data processor / service provider with respect to that data, as described further in our Privacy Policy.

5. Fees, Billing & Payment

• Subscription fees are billed monthly in advance based on the active-user count for the preceding or current billing cycle, as specified at signup.
• Fees are quoted in US Dollars (USD); Clients based in India may be invoiced in Indian Rupees (INR) at the prevailing exchange rate. All fees are exclusive of applicable taxes (including GST, VAT or withholding tax) unless stated otherwise.
• Invoices are due upon receipt unless a different payment term is agreed in writing. Qenvo may suspend access to the platform for accounts with overdue payments after providing at least 7 days' written notice.
• Qenvo may revise subscription pricing with at least 30 days' advance notice. Continued use of the platform after a price change takes effect constitutes acceptance of the new pricing.
• Refunds and cancellations are governed by our Refund Policy.

6. Acceptable Use

The Client agrees, and shall ensure its End Users agree, not to:

• Use the platform for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any part of the platform, its infrastructure, or other Clients' data
• Reverse-engineer, decompile, disassemble or attempt to derive the source code of the platform
• Introduce viruses, malware or other harmful code, or interfere with the platform's operation
• Use the platform to track, surveil or process data about individuals beyond what is disclosed to those individuals and permitted under applicable law
• Resell, sublicense or provide third-party access to the platform outside the scope of the Client's own organization without Qenvo's written consent
• Scrape, crawl or extract data from the platform other than through features Qenvo provides for that purpose

7. Intellectual Property

Qenvo's platform: Qenvo retains all right, title and interest in and to the Qenvo platform, including its source code, architecture, frameworks, mobile applications, trademarks and documentation. Nothing in these Terms transfers ownership of the platform to the Client. Qenvo grants the Client a limited, non-exclusive, non-transferable right to access and use the platform during the subscription term, solely for the Client's internal business operations.

Client data: As between Qenvo and the Client, the Client retains ownership of its own business data uploaded to or generated within the platform (rider/staff records, job data, forms, reports). Qenvo may use aggregated, de-identified data derived from platform usage to improve the platform, provided such data does not identify the Client or any individual.

Feedback: If the Client provides suggestions or feedback about the platform, Qenvo may use that feedback without obligation or compensation to the Client.

8. Service Availability & Support

Qenvo will use commercially reasonable efforts to keep the platform available, but does not guarantee uninterrupted or error-free operation. Planned maintenance will be communicated in advance where reasonably possible. Qenvo does not warrant that the mobile app will function without interruption in areas with poor network connectivity, as field connectivity is outside Qenvo's control.

Support is provided via email at support@qenvo.io during business hours (IST). Specific service levels, if any, are as set out in a separate written agreement with the Client.

9. Confidentiality

Each party agrees to protect the other's confidential information (including business data, pricing and non-public technical information) with at least the same degree of care it uses for its own confidential information, and not to disclose it to third parties except as necessary to perform under these Terms, as required by law, or as otherwise agreed in writing. This obligation survives termination of the subscription.

10. Disclaimer of Warranties

Except as expressly stated in these Terms, the Qenvo platform is provided "as is" and "as available," without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Qenvo does not warrant that the platform will meet the Client's specific requirements, that dispatching, routing or tracking outputs will be error-free, or that the platform will be uninterrupted or secure from all threats.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• Qenvo's total aggregate liability arising out of or related to these Terms or the platform shall not exceed the total subscription fees paid by the Client in the three (3) months immediately preceding the event giving rise to the claim.
• Qenvo shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, revenue, data, goodwill or business opportunity, even if advised of the possibility of such damages.
• Qenvo is not liable for losses arising from the Client's own operational decisions (e.g. dispatch decisions, staffing decisions, routing decisions made by Client personnel), for acts or omissions of the Client's End Users, or for third-party network, device or connectivity failures outside Qenvo's control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.

12. Indemnification

The Client agrees to indemnify, defend and hold harmless Qenvo and its personnel from and against any claims, damages, liabilities, losses and expenses (including reasonable legal fees) arising out of or related to: (a) the Client's or its End Users' use of the platform in violation of these Terms or applicable law; (b) the Client's failure to obtain required consents from its End Users or third parties; (c) data, content or instructions the Client uploads to or configures within the platform; or (d) the Client's underlying business operations (deliveries, property management, construction activity) carried out using information from the platform.

13. Suspension & Termination

• Either party may terminate the subscription for convenience with 30 days' written notice, subject to any minimum term separately agreed.
• Qenvo may suspend or terminate access immediately, with notice where reasonably practicable, if the Client breaches these Terms materially (including non-payment), uses the platform unlawfully, or poses a security risk to the platform or other Clients.
• Upon termination, the Client's right to access the platform ends. The Client may request an export of its business data within 30 days of termination; after that period, Qenvo may delete Client data in accordance with its data retention practices described in the Privacy Policy.
• Provisions relating to fees owed, confidentiality, intellectual property, limitation of liability, indemnification and governing law survive termination.

14. Modifications to the Platform & Terms

Qenvo may update the platform's features and these Terms from time to time. Material changes to these Terms will be notified via email or in-platform notice at least 15 days before taking effect. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms. If a Client does not agree to a material change, it may terminate its subscription before the change takes effect.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to Section 16 (Dispute Resolution), the courts of Bangalore, Karnataka, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms. Where a Client is located outside India, this clause does not deprive that Client of any mandatory consumer or statutory protections available under the law of its own jurisdiction that cannot lawfully be excluded.

16. Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiation between designated representatives within 30 days of written notice of the dispute. If unresolved, either party may pursue mediation or, failing that, proceed to the courts identified in Section 15.

17. General Provisions

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Assignment: The Client may not assign these Terms without Qenvo's prior written consent. Qenvo may assign these Terms in connection with a merger, acquisition or sale of assets.
• Force majeure: Neither party is liable for delay or failure to perform due to events beyond its reasonable control (including internet or telecom outages, natural disasters, or government action).
• Entire agreement: These Terms, together with the Privacy Policy, Refund Policy, and any signed order form or agreement, constitute the entire agreement between the parties and supersede all prior communications on the subject matter.

18. Contact

Questions about these Terms can be directed to: